FAQs

1. What is Hyde?

Hyde is a Symbian mobile phone application that allows you to hide, receive or auto-delete SMSes and MMSes in a separate hidden inbox/folder in your mobile that is password protected. You may also use Hyde to block calls from selected numbers that you list in Hyde. You have whitelist, blacklist and customized profiles, which you can assign to individual numbers.

2. What is a Filter?

It is an option that a Hyde user to filter Calls and Messages according to the settings configured for whitelist, blacklist or custom profile. Only one of these filters - Whitelist, Blacklist or Profile may be enabled at a time.
a) Hyde applies "Whitelist" filter setting for all contacts except those on the list. A user may select his Whitelist preferences from options provided in the menu. For instance, a user may wish to receive calls only from those in the Whitelist; all other calls are blocked, if he sets/edits his preferences as such.
d) Hyde applies "Blacklist" filter setting for all contacts except those on the list. A user may select his Whitelist preferences from options provided in the menu. For instance, a user may wish to receive calls only from those in the Whitelist; all other calls are blocked, if he sets/edits his preferences as such.
c) A "Profile" filter enables the user to apply customized filter settings to specific numbers of Hyde contacts. To begin with, all Hyde contacts are assigned to the default profile settings. This may be changed by the user at any time.

3. What is a Monitor?

Hyde Monitor has two options:
a) On : To enable Hyde application; this will activate the filters viz. hide SMS/MMS & block calls according to their settings.
b) Off: To disable Hyde application.

4. Can I set a contact with multiple phone numbers in Hyde?

Yes, you may do so. You may import the contact from your native contacts phonebook and all phone numbers will be copied as Hyde contacts. However, if you add/remove the phone numbers for the same contact in your native contacts, you need to re-import the contact in the Hyde application, since Hyde does not update changes automatically.

5. Does Hyde application notify me when there are incoming calls or messages?

The call and message notification is only displayed when it is turned ON under the active filter. The message notification for Hyde messages can also be customized by you from the Settings menu in Hyde application.

6. Is there a way to track my deleted messages and block calls?

Yes, all auto-deleted messages and blocked call are logged with details. You can check the message log under the Messages menu and the call log under the Call Log menu. Message Log stores the last 10 numbers whose messages have been deleted. Message Logs are specified only for deleted messages; Hyde does not keep track of the logs for received message.
Call Log lists the numbers for which the calls have been blocked according to their filter settings. It logs the last 10 numbers that were blocked together with the time stamp.

7. Why is my IMEI needed?

Every handset has a unique International Mobile Equipment Identity (IMEI) number. The IMEI is used to generate activation key, which is unique for every handset, thus the same activation key can not be used to activate Hyde on different phone.

8. How do I install the Hyde application?

There are many ways to transfer Hyde installer file onto your mobile. These differ based on the provisioning mechanisms enabled for Hyde and integration with local service providers. You may subscribe to Hyde either as a Value Added Service (VAS) from a local mobile service provider or you may download it from an internet reseller. The method of getting the application on your phone differs accordingly. You may use WAP/GPRS, Infrared or Bluetooth, or use your phone cable to transfer the installable file from your computer.
Once the application is transferred to the phone, you will see it in the inbox. To install and activate Hyde application, click on the received Hyde mobile installer file in the Inbox and follow the instructions in order to begin the Hyde installation on your phone. Auto installation will be initiated. Follow the phone's instructions to complete installation.
(For more information, please check the User Manual)

9. How do I uninstall the Hyde application?

To uninstall the Hyde application from your phone follow the steps mentioned below.
a) Go to Application menu.
b) Select Tools option.
c) Click on the Application Manager.
d) Go to Hyde in the application list and go options and select remove.

10. How to activate the Hyde application?

Activation is done in two ways depending on how the Hyde application is provisioned:
a) Short Code : In this type of activation, when user launches the application for the first time, he is prompted to enter the short code given by the provider. After he enters the short code, the activation request message is sent to the provider and in response he receives the activation response message. The application is automatically activated and launched.
b) Activation Key : In this type of application, when the user launches the application for the first time he is prompted to enter the given activation key, after entering the activation key correctly, the application is activated successfully.
(Note: Activation key is case sensitive. The activation key is valid for two days after generation, so the Hyde application must be activated within these two days. In case the user is delayed in activating the application beyond two days, then the activation key must be regenerated. Please also check that your handset date is current, as a mismatch in dates will also invalidate the activation key.)

11. How do I launch the Hyde application?

You need a launch key to start the Hyde application. Enter the defult launch key, "##111111" for the first time. Then, you may change your launch key in Settings->Change Shortcut Key menu. If, for instance, you set your launch key as 123456, then you may launch your Hyde application using the double hash followed by your launch key, e.g.:"##123456".

12. How do I renew my license after it is expired?

Renewal is done in Three ways, again depending on how the hyde application was provisioned:
a) Auto Renewal: In this case, once the application has expired, an auto renewal request is sent to the given short code and in response the application receives the renewal response and is renewed.
b) Server (Provider) initiated renewal: There is no renewal request in this case, the application is automatically renewed by the provider.
c) Renewal Key: In this method, the user is prompted to enter the renewal key. Once he enters the key, the application is automatically renewed.

13. What if I change my handset?

You can not use the same Hyde application on the changed handset. You need to download a new Hyde application, install and activate it for that phone from the service provider. Please bear in mind that Hyde is licensed to the IMEI number, which is unique for every handset, hence the old activation key will not work on a different handset.

14. Do I need a data connection like GPRS/EDGE/3G for Hyde to work?

Hyde works on the application layer of the phone. It does not need GPRS/EDGE/3G connection.

15. Is Hyde bound to my handset or my phone number?

After the application is activated, it simply rests on your handset. Even if the SIM is changed it will continue to work.

16. Is Hyde supported on all phone models?

Hyde is compatible on Symbian OS 7, 8 and 9 phones. New Symbian phones are regularly introduced in the market, hence the compatibility list is periodically reviewed and updated. To view a list of compatible phones, please click here. If you do not see your Symbian phone on the list, please contact sales@mynetsec.com to seek clarification.

17. Can I use Hyde across all service providers?

Yes, the application is operator independent.